Redressal of Grievances
The College has an Grievance cell and Anti-Ragging Committee.
A. Role and Functions of CGRC
The CGRC shall exercise the following role and perform the following functions namely-
1) To receive the applications of the students from the portal available on the website of College/Institute and process them further
2) To attend all applications relating to the grievances of the students
3) To entertain and consider the grievances of the students It may hear the students in person by giving opportunities of hearing
4) To hear all the concerned parties and settle grievances as early as possible
5) To counsel the students whenever necessary to resolve their grievances
10) To consider and submit recommendations and suggestion in respect of reforms in the working of various sections/units/departments/cells of the College/Institution relating to the redressed of grievances of students
11) To prepare Minutes and Action Taken Report of the meeting of CGRC and submit it to the Director, Students' Development, University of Mumbai
12) To prepare Annual Report regarding working of the CGRC and submit it to the Director, Students' Development, University of Mumbai.
D. Meetings of CGRC
1) The CGRC shall meet regularly as per the exigency in order to redress the grievances registered on portal within 15 days of its receiving If there are no grievances, the CGRC shall meet once in every semester
2) The Member Secretary may directed by the Chairperson to convene a meeting of the CGRC at the place, date and time to be fixed in consultation with him/her
3) Every meeting of the CGRC shall be numbered serially
4) The Notice of the meeting shall be issued by the Member Secretary well in advance, in consultation with the Chairperson and shall communicate to all members with its Agenda and necessary documents prior to the meeting through an email
5) However, any non-receipt of notice by the members shall not invalidate the proceedings of the meeting.
6) In case of a meeting being called urgently the Notice and necessary document may be distributed to the members during the meeting. The procedure of any such meeting shall be such as the CGRC may determine.
7) In case the grievance is against any of the members of the CGRC, the concerned member shall abstain himself from the proceeding on such issue. However, the concerned student shall have choice to approach the (University Grievance Redressed Cell (UGRC) for the Redressal of his/her grievance
E. Venue of the Meeting of CGRC
1) The Meeting of the CGRC shall be held in the premises of the College/Institution during the working days and working time of the College/Institution.
2) The Member Secretary shall communicate venue, date and time of meeting of CGRC to all members of CGRC and students who have registered their grievances prior to the meeting
F. Quorum of the Meeting of CGRC
The Quorum for the meeting of CGRC shall be two, including Chairperson
G. Decisions by Majority of the Meeting of CGRC
All matters of any meeting of the CGRC shall1 be decided by majority of the members present and voting and, in case of a tie, the person presiding shall have a second or casting vote
H. Minutes
1) The draft Minutes of the meetings shall be prepared by the Member Secretary in consultation with the Chairperson and confirm it from all members within 7 days after the meeting.
2) The Minutes shall contain a record of the decisions taken and resolutions passed by the CGRC in the meeting and the discussions of the meeting shall not ordinarily form part of the Minutes.
3) The Member Secretary shall submit the confirmed minutes of the meeting of CGRC to the Director, Students Development, University of Mumbai by an email on cgre@mu.ac.in
I. Action Taken Report
1) After the confirmation of the minutes, the Member secretary shall report to the CGRC thr Action Taken Report on the resolution or decisions or directions given in the previous meeting of the CGRC.
2) The Member Secretary shall submit Action Taken Report on the meeting of CGRC to Director, Student Development, University of Mumbai by an email on cgre@mu.ac.in
J. Attendance of Members
1)Member Secretary shall maintain the record of Attendance of each meeting of CGRC
2) Every member shall sign the Attendance Sheet during every meeting
K. Appearance before CGRC
The complainant student may appear in person. If he/she is incapable to attend/ represent his/her grievances, than his/her representative (preferably parents) other than legal practitioner may be authorized to present his/her case in any proceedings before the CGRC.
L. Language of Proceedings of Meetings of CGRC
Preferably Marathi language may be used in the proceedings of meetings of CGRC. The complainant student can request for any other language to the CGRC
M. Nature of Applications to be Entertained by the CGRC
The grievances common grievances of students related to College / Institution only shall be considered by the CGRC.
N. Registration of Grievances on the Portal
1) Any student desiring redressal of his grievance/s may register his/her grievance/s online on the portal available on website of his/her College/Institution
2) The student shall fill all the information required for registration and upload the supporting documents.
3) The grievances with insufficient/incomplete information shall not be entertained by CGRC.
O. Disposal of Applications
1) On receipt of an Applications of Grievances of Students, the Member Secretary shall scrutinize the applications in consultation with Chairperson of the CGRC and prepare the Agenda of Meeting
2) Non-accepted applications shall be communicated to the student in writing by Member Secretary.
3) The Member Secretary shall communicate the date, time and venue of the Meeting to the students who have registered their grievances on the portal before the meeting with the help of Administrative Staff of the Department/Institution
4) The Member Secretary may request the applicant student to supply further information as may be necessary and also discuss the grievance personally with the applicant.
5) The Member Secretary may request all the parties related to grievance to give clarification in writing with necessary documents and send it to all members through an email along with the Agenda.
6) The Member Secretary shall present each complaint before the CGRC as per the Agenda with all necessary documents given by the students during the meeting.
7) The CGRC shall redress all the grievances as per the of hearing to all the Agenda giving an opportunity of hearing to all the concerned parties and by following principles of natural justice.
Email : helpline@antiragging.net
Ragging related Circulars : Circulars
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